z buzz Privacy Policy

1. Introduction and Scope

z buzz is an online entertainment and betting platform operated for users in Bangladesh. When you use our services, some information is provided directly by you and some is collected automatically. This privacy policy gives a complete picture of that information.

Our Terms and Conditions and this privacy policy complement each other. If you do not understand any part or have an objection, please contact us before you start using the service.

This policy applies to all users — registered members, guest browsers, and mobile app users are all covered. The platform is for persons aged 21 or older only.

2. What Information We Collect

2.1 What You Provide Directly

When creating an account, you provide the following information:

• Full name, date of birth, and national ID or passport number (for age verification).
• Mobile number and email address.
• Payment details used for deposits and withdrawals — such as bKash, Nagad, or Rocket numbers or bank account details.
• Password (stored in encrypted form).
• Information provided when contacting us via live chat or email.

2.2 Automatically Collected Information

When you visit the site, certain technical information is automatically logged:

• IP address and device identifier.
• Browser type and operating system.
• Time of site visit, browsing patterns, and session duration.
• Information obtained from cookies and similar tracking technologies.

2.3 Payment-Related Information

During deposits and withdrawals, transaction confirmations and reference numbers from the payment gateway are received by us. Full card or account numbers are not stored directly on our servers.

3. Purposes of Using Information

z buzz uses collected information only for the legitimate purposes listed below:

1. Account verification and identity confirmation (KYC process).
2. Service operations — betting, gaming, payments, and support.
3. Security — fraud prevention, anti-money laundering, and account protection.
4. Personalised experience — delivering content and offers based on your preferences.
5. Service improvement — analysing user behaviour to improve the platform.
6. Meeting legal obligations — following applicable regulations.
7. Communication — important account messages and service-related notifications.

We do not sell your information to third parties or use it for unnecessary marketing activities.

4. Sharing and Disclosure of Information

z buzz may share your information with third parties in the following limited circumstances:

4.1 Service Providers

We work with certain trusted technology partners for payment processing, identity verification, and technical infrastructure management. These partners receive information only for the specified task and have no right to use it for any other purpose.

4.2 Legal Requirements

We may be required to disclose information in response to a court order, a valid request from a government authority, or a legal obligation.

4.3 Business Transfers

In the event of a future merger or acquisition, user information may be transferred to the relevant party — however, the same privacy protections will remain in force.

5. Cookies and Tracking Technologies

z buzz uses cookies and similar technologies to operate the website. These are of three types:

• Essential cookies — the site cannot function without these; they maintain login sessions and ensure security.
• Functional cookies — used to save user preferences and analyse site usage patterns.
• Analytics cookies — used to monitor platform statistics and make improvements.

You can control or disable cookies from your browser settings. However, disabling essential cookies may affect some core functions of the site.

6. Data Storage and Security

Your personal information is stored on secure servers using SSL encryption. We apply the following technical and organisational measures:

• TLS/SSL encryption for data transmission.
• Password hashing and salting.
• Access control — only authorised staff can view sensitive information.
• Regular security audits and vulnerability testing.
• Automated detection of suspicious activity.

Information is generally retained for the legally required period even after an account is closed. Once that period ends, it is securely deleted or anonymised.

7. Your Rights

As a z buzz user, you have certain rights over your own information:

7.1 Right to Access

You may request to know what information we hold about you.

7.2 Right to Correction

If your information is incorrect, you may request a correction. Some information can be changed directly from your account profile.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may have to be retained due to legal obligations.

7.4 Right to Object to Processing

You have the right to opt out of marketing communications. You can change this preference at any time by contacting us via email or live chat.

8. Protection of Minors

z buzz services are intended solely for persons aged 21 or older. We do not knowingly collect information from minors. If a minor has opened an account by mistake, once we are informed, that account will be closed and the information deleted.

If a parent or guardian becomes aware of their child's account, please notify our support team immediately. Our Responsible Gaming guidelines provide more detail on our approach to protecting minors.

9. Third-Party Links and Services

The z buzz platform includes third-party services such as game studios and payment gateways. These services have their own privacy policies and are outside our control. We recommend reading their policies before using those services.

10. Policy Changes

z buzz may amend this privacy policy in response to changes in services or applicable law. For significant changes, you will be notified via your registered email or SMS. Continued use of the site after a revised policy is published will be taken as acceptance of the changes.

To learn more about our services, visit About Us.

11. Applicable Law

This privacy policy has been prepared in accordance with relevant international data protection standards. Any disputes will be resolved in accordance with the applicable legal framework.